Digitalized control on claims & accounting


Vattenfall Insurance wants to structure and streamline their workflow between claim management in INSMAN and the accounting in an external system. In order to achieve this, data need to be shared between the systems in a standardized way. Since Vattenfall Insurance works in close cooperation with their international customers and service providers, values in multiple currencies are common. Previously a report was jointly prepared monthly, resulting in delayed values being available in the everyday work.


Processes are defined and documented, this includes the day-to-day work adding new claims, reserves and payments handling, as well as transferring the data to the financial system.

Data to be shared is agreed in cooperation between source system (INSMAN) and the receiving financial system. Control reports makes it possible to monitor and discover differences in data in the two systems at any point of time.

Basic data such as currencies are synchronized in both systems.

  • Routines are reliable and standardized
  • Traceability throughout the complete solution is strengthened
  • Potential differences in data between systems are caught at an early stage
  • Data can be trusted from beginning, instead of in a report with a month’s delay
  • Converted amounts in reports are displayed equally in both systems

Vattenfall AB is one of Europe’s largest producers and retailers of electricity and heat. Vattenfall’s main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 20,000 employees.

Försäkringsbolaget Vattenfall Insurance provides Vattenfall and its subsidiaries with solutions for their insurable risks.


In 2019 Vattenfall Insurance implemented INSMAN as their insurance and claims system. The system supports the renewal process including gathering values in an integrated process, managing policies and invoicing premiums. Claims are registered and adjusted with possibilities to store all data such as correspondence, decisions and other documentation on each claim.



E-services with automated case handling at Svenska Kommun Försäkrings AB

iFACTS, in collaboration with Swedish Municipal Insurance Ltd, has launched an e-service and automated process for damage registration and supplementation for private individuals in SKFAB’s Swedish municipalities. The e-service is integrated with iFACTS’ insurance and claims management system, INSMAN.

The system makes automated decisions in cases where there is sufficient information, allowing claims handlers to focus on cases that require further investigation and ensuring that claimants receive feedback and compensation more quickly.


iFACTS & Brand Compliance will offer the BC5701 in combination with the iFACTS Software.

In 2023 Brand Compliance launched the BC5701 GDPR certification standard. iFACTS will offer the BC5701 in combination with the iFACTS Software.


“The region estimates that it can reduce time spent on information classification with up to 80%”

“The iFACTS product proposition is modular, you can start small and grow… The software simplifies the work, the region estimates that it can reduce time spent on information classification with up to 80%. Beyond this, requirements can now be much more specific to our organization.”


“Loss prevention is an important part of the insurance process. There is a need to exchange information such as risk grading, technical data and values.”                         Ola Nilsson, Vice president at Essity Risk management

 “Using our own system gives us the power over the information; we can control the data and perform analysis in a better way. We have control over the process and are able to follow the progression of work.


“Goal to move towards a fully digitalized process.”

A great change is to replace the physical claim files with digital versions. All claim handlers have access to a structured document handling module, ensuring full traceability and full order in the often-hefty document collection.