Brand Compliance and iFACTS forms a partnership

iFACTS, in collaboration with Swedish Municipal Insurance Ltd, has launched an e-service and automated process for damage registration and supplementation for private individuals in SKFAB’s Swedish municipalities. The e-service is integrated with iFACTS’ insurance and claims management system, INSMAN.

The system makes automated decisions in cases where there is sufficient information, allowing claims handlers to focus on cases that require further investigation and ensuring that claimants receive feedback and compensation more quickly.

“The iFACTS product proposition is modular, you can start small and grow… The software simplifies the work, the region estimates that it can reduce time spent on information classification with up to 80%. Beyond this, requirements can now be much more specific to our organization.”

 “Using our own system gives us the power over the information; we can control the data and perform analysis in a better way. We have control over the process and are able to follow the progression of work.

Vattenfall Insurance wants to structure and streamline their workflow between claim management in INSMAN and the accounting in an external system. Routines are reliable and standardized, improved traceability throughout the complete solution is strengthened.

A great change is to replace the physical claim files with digital versions. All claim handlers have access to a structured document handling module, ensuring full traceability and full order in the often-hefty document collection.