An important part for the Quality manager is to implement a Quality system and measure the different business activities. A quality system software needs to support:

• Policy and guidelines
• Business process documentation
• Roles and responsibilities
• Measurements
• Incident reporting
• Continuous improvements
• Audit

iFACTS is organized in different modules that together support the requirements from a Quality System. For example:

• The GAP module to build web questionnaires/checklists and web distribute in the organization.
• Measurement portal to create measurement sessions.
• The Asset modules to document all organizational assets following the iFACTS Concept.
• PPP document management
• The ONTRACK dashboard for monitoring and reporting.

Quality systems have a long history (BPR, TQM, ISO9000, TS16949) but the interaction with other Management systems has unfortunately not succeeded very well. New Management systems have been introduced as separate new system with no interaction. For some reason all these isolated silos have been created instead of integrating it all into one Management system.

In the iFACTS concept all Management systems are integrated into one systematic approach. Organizational assets (Project, IT, Facility, Competences etc.) are documented and managed including Continuity plans and Risk assessments. A performance score is calculated from how well the asset is managed in terms of requirement fulfillment, risk or nonconformities.

One important part is that each asset connects to other assets, for example the Finance process connects to the Financial system which connects to the IT Service Application hosting which connects to the IT infrastructure Servers and so on. This dependency map is just a keystroke away, identifying the scope, the critical lines and showing how resilient the value chain is.

All of these isolated Management systems have on thing in common which is the main reason for integration:

Achievement of objectives.