product iconiFACTS Process

Web based governance, maintenance and control

One of the fundamentals in business control is process orientation and asset management. It provides a transparency for all stakeholders and facilitates the work for control and audit.

Basically all management systems require business processes to be documented. However, it is important to define the purpose. The examples below will result in different levels of documentation, content and structure:

  • Comply with (quality) management systems
  • Implement an IT solution or process improvement
  • Risk management, resilience and business continuity

Complying with management system often involves assigning responsibilities, work descriptions, defining measurements and follow-up. Demonstrating compliance with governance is another important activity. Typical protocols in this area are ISO EN 9000 and the concept of TQM (Total Quality Management).

If the purpose of the process is to increase efficiency, effectiveness and to implement an IT solution, then the challenge is more in describing the work tasks, information need and functionality. This description is used, when handing the requirements over to the CIO and IT to actually build the IT solution.

When the challenge is about business resilience, the need for information and facts is vital, the more the better. It is about making decisions with as little uncertainty as possible. This includes identifying risks that can affect the achievement of objectives and to mitigate those risks. Important iFACTS functionalities are: Measures, Non-conformity handling and Risk management.

Web technology helps the Process responsible with registration, documentation and analysis. Common work steps are to document the Process in terms of sub processes and activities, dependencies to other resources, responding to governance and establishing relevant measures.

Measures

The Process is given a performance score. The list below shows examples of measures to define the score and status.

  • Inventory status
  • Governance compliance status
  • Control program - for example ISO EN 9000
  • Risk assessment status
  • Requirement fulfillment
  • KPI measures such as delivery
  • Dependency mapping
  • Non-conformity status

Functionality

  • Dynamic setup of organizational structure and roles
  • Dynamic setup of inventory content
  • Requirement rule engine
  • Measurement
  • Dependency and graph component
  • Master data, API, Integration
  • Report generator
  • Search