product iconiFACTS IT System

Web based governance, maintenance and control

Most organizations are dependent on IT Systems to support their business processes. Consequently, small disruptions can seriously impact the business.

Operating an IT system successfully involves planning, budget, software development, user training, fulfillment of customer requirements, SLA with IT operation, and establishment of relevant measures. In addition, it is important to demonstrate compliance with governance, and implement active non-conformity handling and risk management.

There are numerous regulations, standards, policies and rules in this area. ISO/IEC 27001 information security and COBIT IT Governance are two important protocols supported by iFACTS.

Furthermore, the IT system is central in a value chain with critical dependencies. Businesses use the system and own the information. IT delivers functionality and resources such as communication, server capacity, and monitoring. The iFACTS Dependency functionality is designed to control this value chain.

The first step is to register and document the IT system. Web technology facilitates the work which can be delegated in the organization. All systems and performance scores are available online for management, control & audit, and other dependent business activities.

Measures

Each IT system is given a performance score. Below are examples of measures to define the score and status.

  • Inventory status
  • Governance compliance status
  • Control program - for example COBIT or ISO/IEC 27001
  • Risk assessment status
  • Requirement fulfillment
  • KPI measures
  • Dependency mapping
  • Event status

Functionality

  • Dynamic setup of organizational structure and roles
  • Dynamic setup of inventory content
  • Requirement rule engine
  • Calculation
  • Dependency component
  • Master data, API, Integration
  • Report generator
  • Search