iFACTS on - Crisis Management

In a world that are moving from the industrial society into the information society, Crisis Management has become more complex and requires new means.

New "buzz words" are ruling the scene such as CSR- Corporate Social Responsibility, Corporate governance, compliance regulation SOX, FAA, FDA.

New values need to be protected and monitored that can lead to a crisis situation:

• Credibility (Enron, Arthur Andersen)
• Brand (Coca Cola, Absolut Vodka, Google)
• Supply chain (Philips fire in chip making plant)
• IT (failed system implementation) etc.

Integrate crisis management into the day-to-day operations.

Crisis management is often handled as a separate activity or project. Crisis management should be integrated in the day to day operation because it is closely related to other activities in the organization:

• Risk management, where different risk scenarios have been assessed that might be connected to the crisis event.
• Business continuity management, where plans and activities are maintained to better handle an incident. An incident that is a crisis or can turn into a crisis.
• Incident management where all the incidents are reported, monitored and handled. Small incidents can escalate to a crisis if not attended to.

Crisis management is solved in two perspectives in the iFACTS software:

1. The Crisis management portal holds all plans and activities needed in a crisis situation.  It also holds information and analysis of organizational assets and business activities, incident monitoring, risk scenarios and business continuity plans.
2. If there is a Crisis situation it is registered, monitored and handled in the Event module. (see Content area Incident)
   

For further information about the iFACTS concept.